In USA: 800-633-4837 | International: 1+757-436-7664 | Fax: 757-547-2100 |
Reef Scuba Accessories, Inc. |
Please Note: The customer will be charged any additional shipping charges that are incurred because they have provided incorrect address information on the order form. Please check the order information that you provide very carefully. Shipped Merchandise Returns/Exchanges If you are returning merchandise in New Products, unused condition, contact us within 30 days from receipt. If you have a return/exchange due to shipping error, defect, or damage, contact us within 30 days from receipt . Contact us toll-free at 1-800-633-4837 or 1-757-436-7664. One of our customer service representatives will provide you with simple instructions for returning the item. An RMA (Return Merchandise Authorization) Number must be obtained and put on your order before return. Any Returns without an RMA will be rejected. Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received. If bungee cord and surgical tubing are cut to order; they are NOT returnable. Please make sure that you are ordering the correct size, color, and length of bungee cord or surgical tubing. If you have questions regarding our line of bungee cord and/or surgical tubing or are unsure of the size you are looking for, call 1-800-633-4837 or 1-757-436-7664 and speak to one of our customer service representatives so we can help you avoid mistakes. Restocking Fee Unless the product is defective or the return is a direct result of a Reef Scuba error, Reef Scuba will charge a restocking fee of up to 15% of the purchase price paid. Refunds/Returns Please report items that are damaged or missing within 3 days of delivery. Contact us toll-free at 1-800-633-4837. How to Return/Exchange a product :
Attn: Returns 905 Shillelagh Rd, Bldg. #2 Chesapeake, VA 23323-6508 Special Order Sales |
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| In US: 800-633-4837 | International: 1+757-436-7664 | Fax: 757-547-2100 |