Returns and Refunds Policy

100% Woman Owned Corporation and  US Military Veteran.

  In USA: 800-633-4837

Fax: 757-547-2100 

Our ultimate goal is for you to be completely satisfied with your purchase from Reef Scuba Accessories, Inc. If you receive an item you are dissatisfied with, you may return it within thirty (30) days for a refund or exchange within our current return policy guidelines. For additional assistance, you may call toll-free 1-800-633-4837 or 1-757-436-7664 and one of our customer service representatives will be glad to recommend alternative return options that may be available.

Please Note: The customer will be charged any additional shipping charges that are incurred because they have provided incorrect address information on the order form. Please check the order information that you provide very carefully.

Shipped Merchandise Returns/Exchanges

If you are returning merchandise in New Products, unused condition, contact us within 30 days from receipt. If you have a return/exchange due to shipping error, defect, or damage, contact us within 30 days from receipt . Contact us toll-free at 1-800-633-4837 or 1-757-436-7664. One of our customer service representatives will provide you with simple instructions for returning the item. An RMA (Return Merchandise Authorization) Number must be obtained and put on your order before return.  Any Returns without an RMA will be rejected. Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received.
Please note: APO/international ship-to addresses are not eligible for returns.

If bungee cord and surgical tubing are cut to order; they are NOT returnable. Please make sure that you are ordering the correct size, color, and length of bungee cord or surgical tubing. If you have questions regarding our line of bungee cord and/or surgical tubing or are unsure of the size you are looking for, call 1-800-633-4837 or 1-757-436-7664 and speak to one of our customer service representatives so we can help you avoid mistakes.

Restocking Fee

Unless the product is defective or the return is a direct result of a Reef Scuba error, Reef Scuba will charge a restocking fee of up to 15% of the purchase price paid.

Refunds/Returns

If you receive a product you are dissatisfied with for any reason other than a shipping error, defect or damage, simply call us toll-free at 1-800-633-4837 or 1-757-436-7664. One of our customer service representatives will provide you with simple instructions for obtaining a refund for the item.

Please have your invoice ready when you call. An RMA (Return Merchandise Authorization) Number must be obtained and put on your order before return.  Any Returns without an RMA will be rejected.

Your refund will be processed when the item being returned has been received. Refunds will be made by crediting the original method of payment (i.e. credit card, in-store account, etc.). Shipping charges are not refundable.

Please report items that are damaged or missing within 3 days of delivery. Contact us toll-free at 1-800-633-4837.

Reef Scuba Accessories, Inc.
Attn: Returns
905 Shillelagh Rd, Bldg. #2
Chesapeake, VA 23323-6508

Special Order Sales

Special Order items are ordered according to the customer's specifications. In some instances of return or order cancellation, a restocking charge may apply.

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