You will be charged additional shipping charges that are incurred because if
you provide incorrect address information on the order form.
Please check the order information that you provide very carefully.
You would be surprised at the number of orders that come in with incorrect
or missing information.
The most common errors are wrong zip codes and/or missing
suite or apartment numbers.
A business working out of a home is considered "residential"
shipping by UPS. Please click the appropriate box when filling out the order
Our ultimate goal is for you to be completely satisfied with your purchase
from Reef Scuba Accessories, Inc. If you receive an item you are
dissatisfied with, you may return it within fifteen (15) days for a refund or exchange within our current return/exchange policy guidelines. For additional assistance, you may call toll-free 1-800-633-4837 or 1-757-436-7664 and one of our customer service representatives will be glad to recommend alternative return options that may be available.
Shipped Merchandise Returns
If you are returning merchandise that are new products, unused condition,
contact us by email within 15 days from receipt. If you have a return/exchange due to
shipping error, defect, or damage, also contact us within 15 days from receipt . Contact us toll-free at 1-800-633-4837 or 1-757-436-7664. One of our customer service representatives will provide you with simple instructions for returning the item.
An RMA (Return Merchandise Authorization) Number must be obtained and put on
the outside package of your order before return. Any Returns without an RMA will be rejected.
Please have the invoice ready when you call. A copy of the invoice must accompany all returns. A replacement item will be shipped to you once the item being returned has been received.
- To return an item you must send us an
email or call to receive a Return Authorization Number. If using
email, be sure to include your
name and invoice number, what your returning and why in your email message. Return
shipments will not be accepted if you do not have a Return Authorization
- All items returned for any reason
other than defect or error on our part will be subject to a 15%
re-stocking fee and must be returned within 15 days.
- Returned items must be in the
original packaging it was shipped with all accessories included. If it
is not, we will not issue any credit.
- Refunds will be
made by crediting for the products with methods appropriate to the
situation (i.e. credit card, business check, in-store account
credit or equal value exchange of other products.)
Shipping charges are not refundable.
- All returned items will be inspected
upon delivery. We are not responsible for returned items that are
damaged, lost, improperly packaged, or misdirected and we will not issue
any credit on them.
- Bungee cord and surgical tubing are
cut to order; they are NOT returnable. Please make sure that you are
ordering the correct size, color, and length of bungee cord or surgical
tubing. If you have questions regarding our line of bungee cord and/or
surgical tubing or are unsure of the size you are looking for, call
1-800-633-4837 or 1-757-436-7664 and speak to one of our customer
service representatives so we can help you avoid mistakes.
- Any items that were special ordered,
installed, custom made, or keyed-alike are not returnable.
- Return shipments received without
prior authorization will not be credited. This authorization number must
be clearly written on the outside of the box.
Please note: APO/international ship-to addresses are not eligible for returns.
product is defective or the return is a direct result of a Reef Scuba error,
Reef Scuba might charge a restocking fee of up to 15% of the purchase price
If you receive a product you are dissatisfied with for any reason other than a shipping error, defect or damage, simply call us toll-free at 1-800-633-4837 or 1-757-436-7664. One of our customer service representatives will provide you with simple instructions for obtaining a refund
or exchange for the product returned.
Please have your invoice ready when you call. An RMA (Return Merchandise
Authorization) Number must be obtained and put on your order before
returned. Any Returns without an RMA will be rejected.
refund will be processed when the item being returned has been received.
Refunds will be made by crediting the original method of payment (i.e.
credit card, in-store account, credit or exchange. Shipping charges are not refundable.
Please report items that are damaged or missing within 3 days of delivery. Contact us toll-free at 1-800-633-4837.
How to Return/Exchange a Product :
- Contact us for a Return Merchandise Authorization Number (RMA #) - Toll Free: 800.633.4837
- Securely (and appropriately) package the
product(s) you are sending back.
- Include a copy of your invoice inside the package. Mark the
product(s) you are returning.
- Clearly mark the RMA # on
the outside of the package and send it (prepaid and insured) to:
Reef Scuba Accessories, Inc.
905 Shillelagh Rd, Bldg 2
Chesapeake, VA 23323-6508
Special Order Sales
Special Order items are ordered according to the customer's specifications. In some instances of return or order cancellation, a restocking charge may apply.